Welcome to our Order and Return Policy Page. We tried to put everything you need right here at your fingertips, but if you have questions or can’t find what you are looking for, please give us a call during office hours and we will help you out.
The majority business transactions via TradeHost platform do operate smoothly without much problem; however if there’s a problem with a transaction, we will help users to resolve a dispute. You agree to comply with the policy and allow us to make a final decision in your case(s) and dispute(s). We will also ask parties to produce support and evidence for their case. Failure to respond or produce evidence when requested will impact your case in a negative way; therefore, please do keep a good record and respond to our inquiries when you are involved in a dispute with another party.
Once you place an order with TradeHost.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed.If you do not receive your confirmation information within 24 hours, feel free to contact TradeHost Customer Service through any of the methods provided on our Contact Us page to confirm that TradeHost has received your order.
Payment for Pre-Order Listing
Once you placed the order for presale items, your may see a temporary authorization of funds at the time of pledging before a Pre-Order Listing ended:
- Once Pre-Order Listing period is ended, reaches its MOQ and confirmed by the seller, you will get a notification regarding your order is confirmed and the card is being charged;
- If the Pre-Order Listing does not reach its MOQ, but the seller is confirmed to proceed, you will also get a notification regarding your order is confirmed and the card is being charged;
- If the Pre-Order Listing does not reach its MOQ, and the seller is not confirmed to proceed, your card is never charged.
This pending charge won’t be processed until your order gets confirmed as the campaign period stated in the Pre-Order Listing ended. After the campaign period ended, a 30% non-refundable down payment to the total order amount will be charged, and the remaining 70% will be charged when the items are shipped.
Some buyers may see a temporary authorization of funds at the time of pledging before the closing of a Pre-Order Listing event. When this happen, please stay calm and since such authorizations will drop automatically after a few days. However, if you notice that such authorization did not drop after an extensive period of time, please first contact your bank for details and procedures; and we will assist you per your bank’s procedure.
TradeHost.com accepts the following payment methods:
- Credit Cards: American Express, MasterCard, Discover and Visa
When you use a credit card to place an order, the billing address you provide must be the same as the billing address on file with the financial institution that issued the credit card. If a credit card authorization fails, we cannot process the order.
TradeHost cannot work out credit card problems with your financial institution when your credit card transaction is declined. It is your responsibility to settle credit card problems with your card issuer. You may place the order again when the problem is resolved.
To protect and serve our users better, we have established official return and cancellation policy(s). By using our service, you agree and will act in accordance with our policy.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting TradeHost Customer Service through any of the methods provided on our Contact Us page.
Returns or refund may be subject to a restocking fee starting at a minimum 15% charge of the total purchase price.
All products that are new with the original packaging in unopened condition can be returned within 30 days starting from the initial invoice date.
Products that are received by TradeHost in any of the following conditions are NOT eligible for return:
- Any product not purchased from TradeHost.
- Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all content in the original packaging and accessories (e.g. Box, manuals, and cable…, etc) will subject to a restocking fee or be rejected at entirety.
- Any product which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged condition, this would not be considered as a return.
- Any product which appears tampered, customized, or altered with.
Out-of-Stock (Back-Order) Items
If TradeHost no longer carries an item that is sent in for replacement, or if that item is simply out of stock, TradeHost will issue you a refund towards your next purchase on TradeHost.com. If the item is new with (1)its’ original packaging in (2)an unopened condition, and (3)returned within 30 days of the initial invoice date; a full refund will be issued. If the item was returned beyond 30 days of the initial invoice date, a store credit at the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price.
Defective products must be returned in the original box with all packaged materials including any other materials[e.g. promotional items] shipped with the product. THE UPC LABEL MUST BE INTACT, and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The product must be returned no later than 10 days from the date we issued you the return authorization number. Any merchandise that does not have a return authorization number will not be processed.Also, please do not ship the product back to the manufacturer unless requested to do so.
**Any returned product that is damaged, missing parts, or not in original condition due to customer use or tampering will result in the customer being charged a higher restocking fee adjusted by the condition of the product.
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, please simply refuse the shipment. If the shipping company has left and you realize that your package is damaged, please do contact customer service at +1 626 363 0858 immediately.
Due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product. If you have any question, please see our Shipping Terms and logistic issues or contact our customer service.
Refusing Undamaged Packages
In the event that you refuse your package (with the exception of damaged shipments), you will be charged the full shipping price. If you ordered a product with promotional shipping, you would be liable for the full shipping price upon refusing the package.
No price-match with other websites, wholesalers or retailers for products sold on Tradehost.com.